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Return & Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition as received — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

How to Start a Return Contact us at mat.itbtq@gmail.com to initiate a return. Approved returns must be sent to: Stadiou 56, 6020 Larnaca, Cyprus Please note that return shipping costs are the customer's responsibility. Items sent back without prior approval will not be accepted.

Damages & Issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items We do not accept returns on sale items or gift cards.

Exchanges To exchange an item, return it first and once accepted, place a new order for the desired item.

EU 14-Day Cooling-Off Period If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason, provided the item is unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval and you haven't received your refund, please contact us at mat.itbtq@gmail.com.